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Alternative Dispute Resolution

CONSUMER

We hereby inform that Law No 144/2015 of September, 8th which transposed Directive 2013/11/EU of the European Parliament and of the Council of May, 21st 2013 on alternative dispute resolution for consumer legal disputes, lays down the new Legal framework of the mechanisms for out-of-court settlement of consumer disputes, creating in Portugal the Rede de Arbitragem de Consumo (Consumer Arbitration Network). In the event of a dispute, the consumer may use an Alternative Dispute Resolution Entity.

In case of a legal dispute, the consumer may resort to an Alternative Dispute Resolution Entity: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Faculdade de Direito da Universidade Nova de Lisboa – Campus Campolide, 1099-032 – Lisboa

Further details in Portal do Consumidor: www.consumidor.pt

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